Dr. Sarah has highlighted the professional ethics that has to be followed by mental health practitioners all over the world and I hope you got that part clarified. And also like she mentioned, please write to our support team and tell us why you felt there could have been improvements. Your concern for others is really heartwarming and it also shows that you are actively interested in understanding and knowing how things work under a therapeutic framework.
Firstly, the initiative taken up by this platform to offer people help through an online medium is to simply exercise the prevalence and ease of technology that is available to us these days. Moreover, it helps maintain a cloud of anonymity and distance and at the same time, encourages people to open up and share comfortably without having to face another person at the opposite end of the table. The fear of being judged and the social stigma of seeking guidance is brought down considerably due to this and as you can imagine, is one of the biggest reasons why people refuse to seek help in the first place.
Now, there is a difference in how an actual therapy is conducted in person, face to face, in flesh- however you want to call it. In fact, it IS supposed to be a one on one interaction between individuals sitting in a room or/ a safe and comfortable environment. When two people have a conversation, a lot of what is communicated most times is less of words, but more of body language and expressions. Even an awkward silence or the occasional sighs takes it own meaning sometimes. These actually determines how strong of an understanding is built between the therapist and his/her client and to identify a lot of key things within a person that is not usually apparent when you are typing text behind a keyboard. I guess you could say it is a fly in the ointment of the online/anonymous medium. There is always a tiny room for error and lack of complete understanding. Also, we are constantly trying to get past the basic hurdles of implementing an emotional support network which is not an easy task at all and i am sure with time, things will get more efficient and solution driven.
Also, I feel that its best not to generalise a bad experience all together with the rest. We can always try another shot at it or take a second opinion on things like we normally do:relaxed:
@dinesh-m-wzzg4 did point out some actually very interesting things about having a nutritious wholesome diet and how our brain is constantly adapting and evolving to keep up with our life-world experiences. I completely agree that having a healthy and balanced diet can improve our mental and physical well-being and cant stress enough on the importance of adequate sleep and exercise too!